Job description:
The 1Life PCF Branch Manager is responsible for the day-to-day management of a Primary Care Facility branch. The role focuses on achieving sales targets, delivering excellent patient/customer experience, and ensuring efficient, smooth operations. The Branch Manager leads the branch team to meet company goals while maintaining high standards of service and compliance.
Duties and Responsibilities:
Sales Performance
· Develop and execute branch-level plans to achieve and exceed monthly sales and revenue targets.
· Monitor daily sales performance; track KPIs and take action to close gaps.
· Collaborate with marketing and outreach teams to grow patient base and strengthen community presence.
Customer / Patient Experience
· Ensure all patients receive welcoming, courteous, and efficient service at all times.
· Resolve patient concerns promptly, maintaining high satisfaction levels.
· Drive the branch culture towards patient-first service excellence.
Operational Efficiency & Compliance
· Oversee daily clinic operations to ensure smooth and efficient workflows.
· Ensure proper use of systems, equipment, and resources to control costs.
· Monitor inventory, supplies, and ensure readiness for daily operations.
· Ensure compliance with 1Life policies, health and safety standards, and government regulations.
Team Leadership & Development
· Manage, coach, and motivate branch staff (including frontliners, nurses, doctors, and admin staff).
· Conduct regular team meetings, performance reviews, and training sessions.
· Foster teamwork, accountability, and a positive working environment.
Job Type: Full-time
Pay: From Php40,000.00 per month
Work Location: In person
