POSITION TITLE: CARE COORDINATOR
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to, the following:
- Oversee the daily operations of home health services across assigned territories, ensuring alignment with agency goals and regulatory requirements.
- Manage office-based and field operational teams to ensure efficient scheduling, staffing, logistics, and service delivery.
- Collaborate with Clinical Managers and field staff to ensure timely care coordination and seamless communication between departments.
- Develop, implement, and continuously improve operational workflows, processes, and procedures to enhance service delivery and patient outcomes.
- Monitor and manage performance metrics related to visit frequency, documentation timeliness, patient engagement, and staff productivity.
- Oversee the intake and admissions processes to ensure accurate data entry, timely initiation of care, and strong communication with referral sources.
- Coordinate with HR and clinical leadership on recruiting, onboarding, and training of operational staff, including intake coordinators, schedulers, and administrative support roles.
- Conduct regular audits to ensure operational compliance with company policies, Medicare/Medicaid guidelines, and state/federal regulations.
- Assist with budget development, cost control initiatives, and resource allocation to ensure efficient use of agency assets.
- Identify opportunities for growth, process improvements, and enhanced patient and staff satisfaction.
- Participate in leadership meetings and strategic planning to align operational goals with overall company objectives
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- Bachelor’s degree in Healthcare Administration, Business, or a related field
- Prior experience as a Registered Nurse (RN) is required.
- Experience in home health or healthcare operations management preferred
- Familiarity with Medicare Conditions of Participation and home health regulatory
- Experience with EMR systems such as Kinnser / WellSky preferred
- Strong leadership, organizational, and time-management
- Ability to analyze data, identify trends, and implement operational
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite and digital collaboration
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