Job Title: RPA L1 Support Location: Goa Job Type: Full-Time Experience: 1–3 years (Freshers can also apply) <hr />Job Summary: We are seeking a proactive and detail-oriented RPA L1 Support Engineer to monitor, troubleshoot, and resolve Level 1 issues related to our Robotic Process Automation (RPA) bots and workflows. This role involves providing first-line support, escalating issues as required, and ensuring timely resolutions to maintain smooth business operations. <hr />Key Responsibilities: <ul> <li>Monitor RPA bots and processes to ensure seamless, uninterrupted operations.</li> <li>Perform initial analysis, diagnosis, and resolution of RPA-related incidents and alerts.</li> <li>Log incidents with complete details in the ticketing system.</li> <li>Escalate complex issues to L2/L3 support or development teams as per SOPs.</li> <li>Restart failed bots and validate logs to identify root causes.</li> <li>Maintain clear documentation for frequent issues and resolutions in the knowledge base.</li> <li>Generate and review performance and error reports for continuous improvement.</li> <li>Ensure all support activities comply with defined SLA timelines.</li> <li>Coordinate with business users and IT teams for issue resolution and smooth functioning.</li> </ul> <hr />Required Skills: <ul> <li>Basic understanding of RPA platforms such as UiPath, Automation Anywhere, etc.</li> <li>Familiarity with ticketing systems like ServiceNow, JIRA, or Freshdesk.</li> <li>Strong troubleshooting and analytical skills.</li> <li>Good verbal and written communication skills.</li> <li>Willingness to work in rotational shifts or on-call support, if required.</li> </ul>

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