BASIC FUNCTIONS:

Mainly conduct training for Sales campaigns
Create, test and optimize scripts to most effectively impact and improve performance KPIs such as conversion and contact rate.
May be required to assist in or conduct sales coaching and motivational training on the floor.
Work with Operations and QA to identify training opportunities and requirements
Run training needs analysis and refresher training programs based on operational requests and identified performance gaps
Create, develop and deliver modules based on a specific training need arising from escalations, RCA or operational request
Share and communicate expertise on the requirements of a campaign from a training perspective during the pre-launch stages

QUALIFICATIONS:

Must have at least completed two years of collegiate education.
At least two years’ experience in a sales coach or trainer role in the BPO industry handling various sales campaigns.
At least two years’ experience as an inbound/outbound sales agent
Good interpersonal & people management skills
Highly persuasive and assertive

COMPETENCIES NEEDED:

Excellent oral and written communication skills
Knowledgeable in adult learning principles and learning outcomes, TNA, RCA, ADDIE and facilitation.
Excellent training delivery and facilitation skills.
Excellent sales coaching skills
Ability to exercise managerial judgment and perform as a mentor
Results focused initiative to achieve required results. Methodical, accurate with attention to detail
Good working knowledge of the MS-Office and Internet-based tools
Good working knowledge of computers i.e., MSOffice, Operating Systems, internet services & online tools
An excellent team player with the ability to positively contribute to the overall team performance.
Must have at least 2 years’ background in sales

What's in it for you?

Job Types: Full-time, Permanent

Benefits:

Schedule:

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Sales Learning & Development Specialist

Learning Integration Specialist (Bulacan)