Important: Please note that you must apply through the link below rather than directly via Indeed to ensure proper processing by our team. Thank you!
Application Link: https://recruitcrm.io/apply/17537278191340089149mqB
Title: Short Term Rental VA
Location: Remote
Type: Full-Time
Salary: TBD (We're flexible with rates for the right candidate)
Schedule: EST (Night Shift)
Desired No. of Hours per Week: 40
Level: Senior or Team Lead Level
Who We Are
Our client is a U.S.-based hospitality group that manages a diverse portfolio of short-term rental properties. They are dedicated to delivering top-tier guest experiences through operational excellence, seamless technology integration, and proactive team collaboration. As their business continues to scale, they are seeking a highly organized and experienced Guest Operations Manager to support daily operations, elevate guest satisfaction, and streamline backend processes.
Who You Are
You are a proactive, detail-oriented hospitality professional based in the Philippines with proven experience managing reservations and leading guest communications. You thrive in a fast-paced environment, are confident coordinating cleaning and maintenance teams, and know your way around major property management systems. You’re ready to take ownership of processes, build and refine SOPs, and support both guests and internal teams with clarity and care.
Responsibilities
Guest & Reservation Management
- Handle guest inquiries, escalations, and issue resolution across multiple platforms
- Manage the end-to-end reservation process from inquiry to check-out
- Update property listings, including pricing, availability, photos, and descriptions
Operations Coordination
- Coordinate cleaning schedules and maintenance requests
- Assign and monitor tasks using tools like Breezeway or Operto
- Ensure timely turnovers and uphold quality standards for guest stays
Systems & Process Improvement
- Use PMS platforms (e.g., Guesty, Hostaway, Hospitable, Logify) for daily operations
- Create, update, and manage SOPs to streamline workflows
- Recommend and implement improvements to internal operational processes
- Manage the end-to-end reservation process from inquiry to check-out
- Update property listings, including pricing, availability, photos, and descriptions
Skills & Qualifications
- 2+ years of experience managing guest communications and reservations in short-term rentals, vacation properties, or boutique hotels
- Experience coordinating cleaning and maintenance teams
- Native-level or C2 English communication skills (written and spoken)
- Proficiency in PMS platforms such as Guesty, Hostaway, Hospitable, or Logify
- Familiarity with cleaning/maintenance platforms like Breezeway or Operto
- Strong attention to detail, organizational skills, and ability to work independently
- A stable internet connection and a reliable home office setup
What We Offer:
- Work From Home: Fully remote role with Philippine-based support and training
- Generous Paid Time Off: Start with 18 paid leaves annually from your first month
- U.S. Holiday Observance: Enjoy recognized U.S. holidays off
- Free HMO Coverage: Access to premium healthcare at no cost
- Supportive Culture: Work in a professional, collaborative, and globally-minded team
Job Type: Full-time
Pay: From Php50,000.00 per month
Benefits:
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus pay
- Performance bonus
Application Question(s):
- Were you able to complete the job application form through our job portal? If not, please make sure to apply here: https://recruitcrm.io/apply/17532173034760089149yKD
Work Location: Remote
