We are seeking a detail-oriented and proactive B2B Operations Specialist to join our B2B Operations team. This role plays a critical part in ensuring smooth coordination between internal teams and our B2B partners. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, night-shift environment. You will be responsible for managing outbound logistics, resolving delivery issues, and building strong relationships with both warehouse teams and B2B clients.

Responsibilities:

• Coordinate with Warehouse Teams: Act as a liaison between the warehouse and B2B customers to address and resolve delivery issues, ensure timely dispatches, and track outbound deliveries.
• Customer Engagement: Maintain regular communication with B2B clients to provide order updates, resolve queries, and ensure high levels of customer satisfaction.
• Outbound Operations Management: Oversee outbound order processing, validate delivery documentation, and ensure adherence to delivery SLAs and client requirements.
• Issue Resolution: Proactively identify and troubleshoot operational issues related to order fulfillment, logistics delays, and customer complaints.
• Reporting & Documentation: Prepare and maintain logs, reports, and performance metrics related to deliveries, outbound tasks, and customer interactions.
• Process Improvement: Collaborate with internal teams to suggest improvements in operational workflows and customer engagement strategies.
  
  

Qualifications:

• Willing to work on an early shift schedule (6AM to 3PM) 
• Willing to work in Tunasan, Muntinlupa for 6 days a week from Monday to Saturday
• At least 2 years relevant experience in B2B operations, logistics, or a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving ability and attention to detail
• Comfortable working independently during night shifts
• Working knowledge in Microsoft Office, Google Workspace, and operations systems
• Ability to multitask and work under pressure in a dynamic environment