Job Objective:
The position is responsible for performing and ensuring that all collection functions such as department reporting, disconnection, reconnection, customer accommodation are properly documented, monitored, submitted, and accomplished in a timely and efficient manner.
Responsibilities:
- Attends to customers’ collection queries and partial payment requests;
- Processes and monitors bill deposit refunding;
- Checks list of customers subjected to disconnection and generates disconnection notice and job orders for customers with past due unpaid bills;
- Feedbacks accomplished disconnection notice and job orders within standard time;
- Contacts customers for follow-up collection on all pending billing statements;
- Records and monitors dispatched DN and JO accomplishments;
- Generates and dispatches reconnection job orders;
- Monitors DN and JO related printed forms;
- Coordinates with contractors for accomplishments and other related concerns;
- Prepares and delivers government accounts summary for payment follow up;
- Provides assistance on consolidation of daily collection report and submission of monthly reports in compliance with inter-department requirements;
- Assists to other collection functions, when needed;
Qualifications:
- Graduate of Bachelor of Science in Business Administration, Management and other related courses;
- Proficient in MS Office programs (Outlook, Word, Excel, PowerPoint);
- Good oral and written communication skills;
- Excellent customer service skills;
- Driven, motivated and with initiative;
- Can work under pressure and can adapt in various working environment;
- Can demonstrate attention to details and good record keeping; and
- Responsible, ethical, honest, trustworthy and with high sense of integrity.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
- Pay raise
Education:
- Bachelor's (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person