MedHealth Bill is looking for a detail-oriented Quality Analyst to help ensure service excellence across our back office teams. The ideal candidate has at least 1 year of QA experience in a non-voice BPO account, with a healthcare background as an advantage.
Key Responsibilities:
- Monitor and evaluate agent performance on quality of service and compliance
- Provide accurate QA assessments and coaching feedback to support performance improvement
- Create and maintain quality reports, trackers, and audit tools
- Collaborate with team leads to identify trends and provide recommendations
- Assist in process enhancement initiatives to meet quality targets
Qualifications:
- At least 1 year QA experience in a non-voice back office BPO environment
- Experience in healthcare accounts is a strong advantage
- Excellent analytical, documentation, and communication skills
- Proficient in MS Office and quality monitoring tools
- Willing to work onsite in Eastwood City, QC
Job Types: Full-time, Permanent
Pay: Php25,000.00 - Php30,000.00 per month
Benefits:
- Company Christmas gift
- Health insurance
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Evening shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- QA: 1 year (Preferred)
- US HEALTHCARE: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person