About us
At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.
The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values
Win as One. Delight Customers. Deliver Great Outcomes.
About the role
The Senior Systems Administrator is an essential member of our Information Technology team, responsible for the administration and support of SaaS enterprise applications along with their associated integrations. Successful candidates have a passion for solving problems through technology, a deep understanding of platform best practices, and a strong desire to empower teams to work more efficiently.
What will you be doing?
- Manage daily operations of our various SaaS platforms (user configurations, profiles, role hierarchy, groups, data storage, sharing, security controls, etc.)
- Proactively identify and implement operational improvements, enhancements, and system customizations to address evolving business needs
- Work with Product, Engineering, Support, Sales, and other stakeholders to implement and manage integrations to real-time and batched 3rd party systems
- Maintain control of access rights, security settings and user privileges for supported applications
- Ensure comprehensive system and PII data integrity, including system security
- Own and maintain documentation for platform configurations, setup, issue resolution, customizations, etc.
- Assist cross-functionally to implement new or enhanced features to improve business processes
- Develop and enforce IT policies, procedures, and best practices to ensure the security, reliability, and optimal performance of the organization's technology infrastructure
What are we looking for?
- Bachelor’s degree in Computer Science, Information Technology, or a related field, is preferred.
- 5+ years of experience in a customer facing helpdesk environment
- 3+ years of Okta and Google administration experience
- Knowledge of integrations, third-party integration tools. Tray.io/Zapier experience is a plus.
- Scripting experience working with APIs.
- Positive team player and effective communicator with all levels of management and cross-functional organizations
- Self-motivated and able to work under pressure; dependable with deliverables and deadlines, able to multitask
The Tech
- Google Suite
- Atlassian Suite
- Okta
- macOS & Windows
What do we offer?
🌿 1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.
🩺 HMO Medical Insurance:
- Tiered Maximum Benefit Limit (MBL) based on job level.
- Comprehensive coverage for the employee and up to two (2) dependents.
🦷 Dental Insurance:
- Coverage for essential dental care services.
🧠 Mental Health & Employee Assistance Program (EAP):
- Access to confidential counseling and support services for mental health and personal challenges.
🏃 Wellness Program:
- Initiatives and resources designed to promote physical and mental well-being.
2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.
❤️ Life Insurance:
- Financial protection for your loved ones.
⚠️ Accidental Death and Dismemberment (AD&D) Insurance:
- Additional financial protection in the event of accidental death or dismemberment.
🍽️ Meal and Clothing Allowance:
- Up to 3,000 PHP per month for meal and clothing expenses.
🎯 Bonuses and Supplemental Income:
- Opportunity to earn extra wages through company contests and incentives.
3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.
🌴 Paid Vacation Days:
- 15 paid vacation days per year, with additional days increasing with tenure.
🤒 Paid Sick Days:
- 15 paid sick days per year.
🎉 Paid Holidays:
- Observation of statutory national and local holidays.
💐 Bereavement Leave:
- Supportive leave in times of personal loss.
4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.
📚 Education Benefits:
- Support for continuous learning and professional development.
🤝 Referral Program:
- Incentives for recommending great talent to join the team.