Jira Administrator

Tribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through innovation and a commitment to excellent user experience.

ABOUT TRIBUTE TECHNOLOGY:

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, Ukraine, and India.

ABOUT YOU:

As a Jira Administrator, reporting to the Manager of Business Applications, you will be responsible for all development and administration in our existing Jira Software, Jira Service Management, and Confluence systems.

You’ll be designing new solutions to support our product development and business development efforts. We are a small team, so you will be working directly with business stakeholders to meet our needs. We expect you to work directly with end users to gather requirements and match them with Jira capabilities.

You’ll get the opportunity to design and implement integrations between Jira and other systems, such as Salesforce, NetSuite, eCommerce platforms, and third-party applications.

This position offers the flexibility to work either remotely or from our office, depending on your preference. This is an opportunity to work in a rapidly evolving environment where you will contribute to Tribute Technology’s phenomenal growth.

WHAT YOU'LL DO:

• Collaborate with stakeholders to gather and document business requirements, translating them into functional specifications for Jira customizations and configurations.
• Utilize your knowledge of Jira modules, features, and best practices to customize and configure Jira to meet teams’ business needs.
• Ensure data integrity and accuracy through data mapping, data flow, data cleansing, and data migration activities to ensure seamless information exchange between Jira and other systems.
• Develop solutions with scalability for growth, efficiency, industry best practices, and optimally leveraging available Jira features.
• Explore new features and modules available within Jira domain and third-party solutions that work well with Jira to respond to new requirements across our business.
• Conduct small training sessions and create documentation to empower end-users to effectively utilize Jira. Provide ongoing support to address user questions and concerns.
• Collaborate with business managers to define project scope, timelines, and deliverables. Participate in project meetings, provide regular status updates, and escalate any risks or issues.
• Work closely with cross-functional teams and business stakeholders to ensure successful project outcomes. Clearly communicate complex concepts and solutions to non-technical stakeholders.
• Stay up to date with Jira product releases, new features, and industry trends. Share your knowledge and expertise with the team, contributing to continuous improvement and innovation.

EDUCATION AND/OR EXPERIENCE:

• 3-5 years of hands-on experience as a Jira Administrator or Developer, implementing and supporting Jira solutions.
• Strong knowledge of Jira modules, including but not limited to workflows, automations, screens, schemes, issue types, and dashboards.
• Ability to understand and analyze complex business processes and translate them into effective Jira solutions.
• Proficient in Jira configuration, including usernames, groups, permissions, project templates, and custom fields.
• Demonstrated ability to identify, troubleshoot, and resolve issues and system errors in Jira.
• Good verbal and written communication skills.
• Strong teamwork and collaboration abilities.
• Experience with Salesforce, NetSuite, or HubSpot is a plus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.