Responsible for intra-day management processes for operations located in Manila, Philippines. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers.
- Efficiently manage intra-day staffing and service level.
- Provide timely, accurate reports on intra-day performance, and provide recommendations as deemed necessary.
- Monitor and drive schedule adherence.
- Communicate effectively with internal and external customers.
Perform other duties and assignments as directed.
- Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
- Solid critical thinking, problem solving, and interpersonal skills.
- Demonstrates ability to give and receive feedback with peers and business partners.
- Must demonstrate sound arithmetic, analytical and problem solving ability.
- Excellent verbal, written and comprehension skills.
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