Job Summary:
An Operations Manager is responsible for the overall operations of a site, including ensuring that daily activities run smoothly and efficiently.
Qualifications:
- Bachelor’s degree in business, operations, or related field
- At least 3 to 5 years of experience as Operations Manager
- Solid understanding of operational processes and systems
- Knowledgeable in operational dynamics of the BPO industry
- Excellent communication and leadership skills
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Able to work independently and as part of a team
- Willingness to work on different shifts, weekends, or holidays as required.
Duties and Responsibilities:
A. Oversee ITM-Cebu Operations:
- Serve as a primary point of contact for communications and escalations pertaining to Cebu operations
- Overseeing staff on-site, coordinating with departments, ensuring safety and compliance standards and that the site is running smoothly.
- Analyzing data, identifying areas for improvement, and implementing strategic changes for the operations.
- Conduct performance evaluations, coaching, and training for continuous team development.
- Creating and implementing new policies and procedures to ensure efficiency, client’s satisfaction and to enhance workflow.
- Investigate and resolve escalated issues and complaints promptly.
- Monitoring and managing inventory levels with the admin staff.
B. Resource and Client Coordination and Engagement
- Serve as next level point-of-contact onsite of client and resources for communications and escalations pertaining to Cebu operations
- Engage and build good business relationship with client POCs onsite and offsite.
- Assist client POCs, leads and manager/s on-site for any operational issues
- Building positive employee relations and leadership bench strength.
C. Reporting to ITM Leadership
- Prepare and present business reviews and performance reports ITM executive management.
- Overseeing budgets and ensuring they are aligned with organizational goals
D. Marketing Activities
- Do marketing efforts and tap potential leads in Cebu
Job Type: Full-time
Pay: Php40,000.00 - Php80,000.00 per month
Benefits:
- Flexible schedule
Work Location: In person
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